Telkom accounts division does not know the elbow from the knees
From: Odette van Zyl Sent: Tuesday, 30 October 2018 12:12 PM To: ********** Self Service; Subject: Account No ***
To Whom It May Concern
I am writing this email in utter disgust.
I opened my latest account, invoice date 9 October 2018, payable by 31 October 2018.
My account balance R506.54!!!!!!
What is Telkom doing??????? I have for many a year been on a package for I requested a ceiling on my account and once that ceiling is reached a soft lock occurs, whereby I am able to receive calls, but cannot make calls. I have never missed a payment.
My previous month's bill was incorrect (showing a re-connection fee) [heaven knows for what for I have never been disconnected]. I disputed such and Telkom undertook to reverse said amount. See email below re reversal.
I paid an amount of R217.89 on 30 September 2018 and after the dispute and reversal confirmation was informed that an amount of R12.84 was still outstanding which I paid on 8 October 2018. Only the R217.89 reflects on the current invoice.
Please see my payment history below:
30 Oct 2018 261.61 08 Oct 2018 12.84 30 Sep 2018 217.89 30 Aug 2018 366.85 30 Jul 2018 232.25 28 Jun 2018 271.64 28 May 2018 230.31 26 Apr 2018 227.41 29 Mar 2018 230.95 26 Feb 2018 364.75 29 Jan 2018 174.85 28 Dec 2017 243.10 27 Nov 2017 333.40 01 Nov 2017 272.62 30 Sep 2017 325.65 28 Aug 2017 298.15 31 Jul 2017 290.70 30 Jun 2017 287.55 30 May 2017 255.80
I fail to see how and when Telkom unilaterally changed my contract with them. The latest account once again shows a reconnection fee of R260.21 as well as a late payment interest in the amount of R6.00. Heaven knows for what (especially once again in view on my previous communication with Telkom and reversals).
I refute owing any reconnection fee as well as late payment interest to Telkom. Could you kindly reverse same and get your act together.
Also note that I gave notice for my line to be cancelled by 30 November 2018 (last day of service) and am yet to receive confirmation of such.
I have made payment (for the current invoice) in the amount of R261.61, which I believe is the total owing to Telkom. Closer call catcher R9.94 Telkom Evening w/ender R7.21 Line rental R200.74 Usage R9.60 Vat R34.12
I await to hear from you as a matter of urgency and trust that you will resolve this matter once and for all.
Yours sincerely
Odette van Zyl
From: ********** ********** Sent: Sunday, 07 October 2018 2:27 PM To: ********** Cc: mangwanani Subject: RE: [ ********** 96]Account / Billing Enquiry Dear Odette
Thank you for the e-mail sent to Telkom Billing enquiries. Kindly note the reconnection fee charges have be reversed.
Kind Regards **********
From: ********** ********** Sent: Sunday, 07 October 2018 2:28 PM To: ********** Cc: mangwanani Subject: RE: [ ********** 01]Technical Enquiry Dear Odette
Thank you for the e-mail sent to Telkom Billing enquiries. We apologise for the inconvenience. Please be advised a credit was passed, I will escalate this to the fault department so a fault can be logged.
Regards **********
From: No-Reply Mailbox ********** Sent: 02 October 2018 11:49:00 AM (GMT+2) To: ********** Cc: mangwanani Subject: Account / Billing Enquiry
Good day, The following question was asked:
Kindly note that my latest bill is incorrect. It reflects a reconnection fee. Never has my phone been disconnected. I have a soft lock option (for years) on my phone. I attended Telkom Mall of the South, they said someone will phone me. I am still waiting. I would really like to sort out this bill and thereafter I would like to cancel my Telkom account
Contact details:
Name: Odette Number: email: mangwanani Regards, Telkom Website