Telkom accounts department is a disgrace

<p>I have been with telkom for almost a year and never had any problems, but the beginning of April things changed. Telkom starting double charging me stating there was insufficeint funds. I checked with my bank to see if I was in the wrong but there was no debit order I paid the penalty thinking i really dont feel like fighting with a company that is both unprofessional and unhelpful. On the 06/05/2017 the same issue occured and I argued with telkom who just simply did not care, again i paid the amount think this time i will montor the issue. To my dissappointment telkom again app**** a penalty but twice suspended my account and said they cant help again i called and spoke to Xtobisa who was really unhelpful who could not address the issue refused to escalate this to a supervisor/ manager advised even if i paid like previously they would not reactivate my line this month but only after the next debit order whch by the way is R200.00 but im paying 3 times the amount the reference they gave me was ********** 8.</p>