SO
SUZETTE O

1 reviews | Active since Feb 2014

01 Feb 2016, 13:53

TELKOM ACCOUNTS DEPARTMENT ***********

After NUMEROUS COMPLAINTS, Telkom has still not been in contact with me regarding incorrect Billing!!!! I signed up for a Telkom Line, ADSL Line and 4MBPS Uncapped Internet.<br> When signing up, I was Quoted R620.00 per Month. My First Bill, which was a Joke, where EVERYTHING WAS CHARGED DOUBLE was R1500odd.... R800.00 was Debited off my Account. Then I complained on Hello Peter. Got a message saying someone would get back to me... Nothing has happened!!! I though that in the meantime, someone would try and fix this problem.... but NOTHING!!! I got another Bill, this time its R700 odd; together with the short Payment of last month, so its R1500odd AGIAN!!! WHAT THE HELL IS GOING ON TELKOM??? YOU NEED TO FIX THIS ACCOUNT!!!!! I CANNOT PAY THESE CRAZY AMOUNT!! If this Account is not sorted before the end of February 2016; I WILL CANCEL!!! I know of a Lady that you had Blacklisted for Money that she never even owed you!! You SERIOUSLY need to take a look at your Staff in Accounts Department!!! How can you Operate like this?? YOU NEED TO FIX THIS!!!

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Replies (2)
Telkom
Telkom's reply01 Feb 2016, 18:45
Official
Hello SuzetteOosthuize,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.
Telkom
Telkom's reply01 Feb 2016, 18:45
Official
Hello SuzetteOosthuize,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.