Telkom accounts department failing to resolve my account and fix my account that they messed up !!

I would like to share my horrible and most unprofessional experience with Telkom ever, this is not the first time they’ve messed up my account and guess what the right hand doesn’t know what the left hand is doing at Telkom.

Around the end of July I had phoned Telkom and asked to increase my mobile data package the Lady did not listen to what I wanted and then she did an early upgrade on my account instead of checking her system to see that I already have a device and a data package linked to that device she assured me that all was done and that I now have the unlimited LTE data plan with my device, only to find out the 1st of august that my account has been suspended and that I owe Telkom R18 000 ???

I was so shocked when I was advised of this and couldn’t understand how is this possible, I went to the Telkom store in mall of the south and the agent tried her best to help me but the call Center agents did not understand what was going on and we had to explain my story 10 times to them eventually someone on the other side understood what had happened and he logged a call with reference number;

***4

They said it would take a week for my account to be rectified and that they would put my device fee of R18 000 back into instalments

It is now the 24th of August and my account is still not resolved and I am still suspended, I had to keep phoning and following up yet no one is willing to help me resolve this matter, I found out this morning that Telkom had listed me on the ITC and now the banks are picking up that I am a bad payer and I am not and have never defaulted on any of my accounts and now I look like a bad payer and I am paying the price for Telkom’s error.

I have gone back to the Telkom store at the mall of the south and they were not able to assist me at all, so where does one get hold of a manager or an accounts person because every time you phone and go into store there is no such managers or even accounts department and I have no confidence in Telkom call Center because it’s because of them that my account is messed up.

The worst part is that I have to pay for internet for August 2023 that I have not had access to so I’m paying Telkom for nothing and that is theft, I have raised this issue on more than one occasion and no one seems to care that I have an account issue or that I am paying for a service not rendered.

If my account does not get resolved by close of business on Friday the 25th of august and my name removed from ITC it leaves me with no choice but to go to the consumers board as well as the ombudsman because this is totally unacceptable.

Because of this service I will never upgrade or even take out a new contract with Telkom this was a lesson learned which is costing me dearly.