Telkom Accounts Department evade their customers!

Please be aware that you cannot get hold of Telkom's accounts department, Telkom have a judgement against us, which is false as our account is up to date, to try get a letter stating this and lifting the judgement is near to impossible! We have gone into a branch, numerous times, used their online chat system and called their hotlines more times than I can remember, the matter has 'been escalated to management' (according to staff members we have spoken too) but it is now a month and a half later and we still cannot get the letter we need to provide to the bank for the product that we need. It is despicable that telkom will not provide us with a phone number or email to contact their accounts department directly!