TELKOM ACCOUNTS DEPARTMENT

At last! Someone that could help me at Telkom after 8 months of frustration and sometimes spilled tears .. Sibusiso Gasa, I explained to you once what the problem was with my account and you sorted it out with a lot of patience and understanding where my frustration comes from .. I was with Telkom for three years without any major problems and the staff was always friendly and helpful .. Then I switched to fibre and that's where the problem occured .. The Openserve Technician who installed my fibre couldn't connect my fibre service with my new Username and password and used my old Username and password .. At the time I didn't think much about it until they disconnected my service and sent me my bill .. That's when the nightmare started because they never closed the ASDL account and charged me for both lines .. Throughout the whole process the staff stayed friendly but my overall experience was that no one in the accounts department could permanently sort out the problem until Sibusiso Gaza answered one of my numerous calls and everything fell into place, at last! A huge weight lifted from my shoulders .. I will keep on using Telkom ..