Telkom accounts: Charging me termination penalty and NO refund on router that never worked!

<p>I signed a Telkom mobile deal in June 2016, with the promise that it would have incredible LTE speed. Needless to say, after possibly 100 attempts, I only managed to log on 3 or 4 times for a few minutes, but with snail speed! A Telkom technician came to my house and recommended that I cancel the contract. According to him, they had too many clients using and thus overloading the towers in my area. <br />Thanks to HelloPeter, I eventually got some joy from Mobile Talk, who sent someone to collect the router. That was in October 2016! I was told to wait for Telkom to issue the full refund. <br />It's now January (6 months later), and I've eventually received an invoice from Telkom CHARGING me R1019. 39. This amount will be DEDUCTED from my bank account in the next few days. They have even had the audacity to charge me an absurd amount of R 850 for a so-called 'Termination Penalty', and no credit amount!<br />I find this totally unacceptable! I was expecting 6 months refund of the R 199 monthly fee I was paying for a router that NEVER worked, and now Telkom sends me a bill? <br />I will not let this rest until Telkom removes the termination penalty amount, and I receive the 6 months amount that I am owed. <br />For anyone considering taking out a Telkom mobile or Mobile Talk contract, please DON'T!</p>