DC
Donovan C
1 reviews | Active since Sept 2017
07 Sept 2017, 11:26
Telkom Accounts can't identify Line item Charge
I have been charged a amount of R350 for the past couple of months for a line item "Device Obligation / Carry over" that basically no department in Telkom can elaborate on. I been to there in store service / call centre service / sales / accounts / complaints and have lost hours out of my life that I will never recover.
If I short pay, they will suspend my service. Terrible service / terrible attitude / poorly informed staff / badly trained staff AND ZERO POINT OF ESCALATION TO MANAGEMENT.
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Donovan C's updateReviewer Update
19 Sept 2017, 12:06Coming up too two weeks since a lodged my complaint through formal channels in Telkom still waiting for a formal (or any response) Still waiting on my response via hellopeter Your Reference: AI ********** . Had to again pay R350 for a line item that nobody in Telkom can explain............. All I can think is that you are trying to cook up some story to pacify my requests for information. Why I'm I paying R350 for the past couple of months for a line item "Device Obligation / Carry over" What device what obligation? I DONT HAVE A HANDSET FROM YOU PEOPLE.
DC
Donovan C's update19 Sept 2017, 12:06
Reviewer Update
Coming up too two weeks since a lodged my complaint through formal channels in Telkom still waiting for a formal (or any response) Still waiting on my response via hellopeter Your Reference: AI ********** . Had to again pay R350 for a line item that nobody in Telkom can explain............. All I can think is that you are trying to cook up some story to pacify my requests for information. Why I'm I paying R350 for the past couple of months for a line item "Device Obligation / Carry over" What device what obligation? I DONT HAVE A HANDSET FROM YOU PEOPLE.