Telkom accounts billing me for free things

I have upgraded to Telkom Fibre . I took the Deal 20mbps uncapped with Telkom/Vumatel for R806 a month . I just received my second bill . I was told that i would get free installation, connection and free modem , I did get my free modem , but Telkom is billing me for connection and installation . I want this sorted out. I have logged complaints with the call centre and nothing gets done . I just got my bill and again the connection and installation fee is on it . Now i get late charges as well coz i did not pay my full bill . Remove the installation fee and the connection fee. You told me it is included in my deal . R1725+R1001.76 must be removed from my bill.