Telkom Accounts / Billing Incompetence

My account was in arrears, and telkom disabled my lte device due to non payment. I phoned telkom to find out what the problem was with my device and why it is not working. Telkom handed me over to technical cause they could not find the problem, After 6 days the technician contacts me and tells me that they disabled my device due to non payment. ARE YOU SERIOUS !!!. I had to wait 6 days for someone to tell me that my account was suspended due to non payment by a TECHNICIAN!!.