Telkom Accounts ***** *AVOID

I have 2 contracts with Telkom for many years. They asked me if they could do the debit order early in December, I rep**** 1 to the sms to say no it must be on the agreed date which is the 31st of December, They still tried to debit my account early and now I have a penalty fee of R202.70. I've been begging for them to cancel my contract that ends in January and I can't get any feedback. My other contract ended last year in November so it could be time to cancel both contracts and go elsewhere. As far as communication goes with Telkom they are the worst.