Telkom accounts assistance during covid19

I would like to express my disappointment with telkom. I lost my job to covid 19 and requested my debit order be stopped due to insufficient funds on my account. However I did state that I will make manual payments. Telkom however doesn't bother to assist customers during a pandemic and still ran my debit order and charged me an additional R200 for the bounced debit order. It is really difficult to afford these extra charges and my faith in telkom has declined.