Telkom accounts allocations

I always made account payments on Telkom website.The recently had downtime on the website during September. I googled on another Telkom website on how to do EFT payments.. I exactly followed the procedures and made the payments. Now reaching 2 months where Telkom has been unable to allocate the money to my account.. At this point in time I am really desperate and frustrated.. Emailed tbe documents to them more than 20 times.. spoke and mailed 5 call centre agents seperately with all required info.. , to documets @Telkom.. I think you are really careless with your customers and clearly nobody wants to helpyou and the level of incompetancy is really frightning for a big company like Telkom. Asked numerous times for matter to be referred to a manager but clearly to no avail.. Pathetic, really...