Telkom Accounts

I tooka 24 month contract from a call centre agent for fibre 25/25mbs, in June 2021. This was a special for R399, I added a bolt on call option for R70, if iI took a 24 onth contract instead of month to month I would receive a new router. Thus I took the 24 month. BUT the router never arrived that month., My account was correct for R469. I called agin about the router about 3 or 4 times, having to hold each time for 20 minutes. They all promised to send a router, the new caller always told me the previous person did not load the request. The last agent I spoke to tolds me to go into the shop. I had been to the Telkom shop, waited in the queue for over n hour twice to be told the person who deals with Fibre is not in. In October/November i eventually spoke to the Manager at EL Vincent Telkom, he gave mee my router and put a note on the system FREE router. Now i am been charged R41 a month for something that is FREE! i phone, they reverse it for the month. I have emailed, and now my account has gone up to over R560 a month. i battle to get hold of call centre, have to explain whole story and they just cannot get it right. The fibre line is good, other service good. Just their accounts department and customer care is lacking. Am i going to have to fight this the full 24 months of this contract!