Telkom accounts

Telkom debit orders take for ever to reflect as well as your own payments. The one hand does not know what the other does. I pay my account on their payment system on their website, 10 days prior to the debut order date and then they want to tell me that it is for the past month and not the next month as it is ment to be. I have been with them for a year and I am already fed up with their account service.