cJ
christiaan J

1 reviews | Active since Feb 2017

01 Mar 2017, 12:49

telkom accounts

<p>Hi Telkom,</p> <p>after closing the LTE account on the 21 of feb.. you told me! i wont be builed for the the remaing days that are left in the feb month..</p> <p>then durion the week i notice on the billing system, that i will be charge for the full amount..</p> <p>lucky i logged another call with you guys to attend to this before month end.. i get en sms that it has been sorted.. Call number ********** 7,</p> <p>then i called in and said its not soreted and that the lady will call me back.. still no call!!</p> <p>i really dont understand you guys, you realy dont care about your custermers..</p> <p>you all should be fired and get people who really care..</p> <p>i have a friend who also followed the same processes and you sent the deb collector after him..</p> <p>you guys dont know what you are doing.. i can see telkom closing there doors due to bad service..</p> <p>fix this.. and do what you are hired todo..</p>

0
Replies (5)
Telkom
Telkom's reply01 Mar 2017, 17:51
Official

Good day

Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.

E-mail address: ***
Subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply02 Mar 2017, 10:44
Official

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

cJ
christiaan J's update02 Mar 2017, 10:47
Reviewer Update

Hi there, i dont have the affected number but my ID is ***

cell ***

Telkom
Telkom's reply06 Mar 2017, 12:18
Official

Good day,

Your query has been logged and sent to our Billing Team, case number ***2.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

cJ
christiaan J's update06 Mar 2017, 13:09
Reviewer Update

thank you for keeping me upto date..