Telkom Accounts

<p>Good day all</p> <p> </p> <p>I have a seemingly endless problem with telkom.</p> <p> </p> <p>I received a new installation on the 21/09/2016 where I was told to pay for the installation on the 26/10/2016.cool.no problem right???wrong!!!!on the 7/10/2016 the line stops working.even before the 07/10/2016 i kept loosing connection.the connection seemed very unstable.</p> <p> </p> <p>On 07/10/2016.I call Telkom of course to log a fault..The guy tells me he cannot connect to my router.Tells me to switch off my router and wait for him to do a port reset.I wait 4 or 5min then he tells me to switch on the router.And still no connection.He then rudely cut the call.I call back go through the same process.AGAIN to be rudely disconnected.I then call again go through the same process.This time the guy tells me there is definitely a fault on the line.He will log a fault to send a tech to check the line.Ok cool.I wait...On 10/10/2016 I wake up to a SMS on my phone to say that my telkom line is suspended due the outstanding amount of R960.90.Today I called telkom accounts department.first she tells me that the line is active.Then when I tell her about the sms.she the tells me yes the line is suspended because of the amount outstanding as they work with two systems.i told her but the amount is only due on the 26/10/2016..She told me she will log a account dispute with their "Accounts department".I must wait at least 14 days for a reply from telkom.</p> <p> </p> <p>Please help hello Peter</p> <p>I'm very frustraded</p>