telkom accountants should get fired !!!

firstly my debit order for november is debited on the 24 of nov and not the 25 as usually agreed upon sooo duuuuuh their was no funds to pay that account. secondly they deduct this debit order on the 30/11/2017 which i was fine with but i was still receiving an sms daily stating that i need to pay this account. thirdly i receive my invoice today and it states on the 27/12/2017 my account will be debited with R739 and not the usual R299 because they still saying i never pay November despite them debiting me on the 30/11/2017 and it was successful

sort out my invoice resend to me and i will definitely be closing my contract with you guys as soon as this contract is done also i would like to pay via eft and not debit order any longer because you guys have no idea how to handle accounts and i have lost my trust in yourll or being capable of doing this correctly