Telkom Account Upgrade - They dont know how..

Still no help given after a month of waiting for help.<br> <br> How difficult can it be to just upgrade me to a higher account? I was on this account for a year and I need an upgrade as I'm working from home now..I don't want to cancel as it will cost me a fortune. I'm stuck on this contract for a further 2 years if Telkom does not do anything.... We went to branches of Telkom in Fourways also in Alberton and you guys said it is possible. Why a month later and still nothing ?? We were under the impression that we would be able to upgrade when we took this 36 month contract since there were options to upgrade (other 36 month contracts) and we were informed that we can upgrade when we desire to do so. It is not our fault Telkom took those options away and did not plan ahead and left us without any option in the future. Any good management would enable clients to always upgrade on their current contract if it means more money for the company...<br> <br> Reference number is: SM127556