Telkom account Suspension lift off

Telkom is the worst service provider

In December 2024 my debit order went through on the 23rd and I made sure there was enough money in my bank account. A few days later I noticed there was some money back in my account although it was not the same amount as the debit order. I used that money, come January 1st. I received a message saying my telkom debit order rejected, no reason whatsoever and that my account will be suspended. To avoid suspension i must pay the x amount. I didn't have money to pay this, So this meant that end of January Iwill have to pay double. Fine, pay day came and the debit order went through. Now I have been calling Telkom since the last week of January yo get them to lift the suspension. 1st I was told, the debit order is with collections and will reflect to Telkom after 7 working days and automatically the suspension will be lifted. That did not happen, i've lost count of how many times I've called Telkom and every Consultant I spoke to has made promises of my account being connected in 24hours. Many days have passed and my account is still suspended. What does one do in this situation? I have no internet, I can't make calls😡

Telkom 🚮