Telkom account suspended for something that is supposed to be free

Really bad experience with Telkom installed in November 2017 my adsl at home with installation i need to get LIT box for free i didn't get it so i went back to telkom at March to go and get it,supposed to be free but they charge me for it and my credit dit went up and my debit order didn't went of. They suspended my account because i didn't pay dor the LIT box that was a R1000 but it was free, i opened up a case number at telkom that they need to resolve it it was resolved but then my account wrnt in arrears again and my internet shut of again, i phoned telkom support and after long phone call they activated my adsl again and the next day my account was suspended again really not satisfied with telkom at all