Telkom account suspended

So in the last week of September I get an sms stating I'm reaching my credit limit, I ignored it as I didnt know what tht means, a few days later, I get another sms stating my accounts have been suspended due to my credit limit being exceeded. On the 29th September I did a payment, the money reflected on the 2nd October, then automatically my accounts were unlocked.. On the the 3rd of October my accounts was suspended again, then on the 4th I did another assuming when the money reflects my accounts will be unlock, its the 9th today and yet my accounts are still locked even though my accounts are up to date. I've been calling in numerous times and every one keeps telling they will escalate the matter, or the turnaround time is 5hours.. And it's been way more than 5 hours and yet it's still suspended.. I spoke to another two different people at the call Centre last night and both of them told me it is unlocked, I must give it an hour or so then restart my fone and everything will be up and running, its been 12 hours since those fone calls and yet the account is still locked.. Telkom is quick to suspend your lines, but when it's time for telkom to help their customers, they are not as quick as they are to suspend your lines.. Its been a full week now, only one person called back despite after every call the agents said they would call back to keep me posted.. Eveytime I ask to speak to a manager or team leader, then that call centre agent is apparently working from home. Pathetic service