Telkom account suspended

Telkom have not been deducting monthly as promised for Internet and I have another problem in which I've paid manually via credit card and that amount has not been allocated to my current account instead have been building up the anoint owned. I've called them and asked them to allocate these funds to my new account couple months ago and no action still has not been done. Now my account is suspended because of this. This is not my damn problem to deal with. Whoever was handling my account and case should have been working with this to restore my account but nothing has been done! Pathetic service!