Telkom - Account Settlement Letter

I have for the last month requested Telkom to send me a Settlement letter for an account which was paid off, and to this day, haven’t received anything. I have called the Call Centre on numerous occasions and either haven’t been able to get through, and when I do, I’m told that the issue will be logged with the billing department. I have stressed and communicated that is a matter of urgency given that the letter is required for bond application purposes, however nothing as been done to expedite this. Telkom, however keeps giving the running around and basically dragging their feet when it comes to issuing this letter. Further to this, I received communication from Telkom’s attorneys for settlement of the account, however the account was already settled/ paid off. I provided the attorneys with evidence that the account is paid off and again requested a settlement letter, and to this effect, haven’t received anything. In addition, I went to the store however the store consultants were not helpful at all, and was told again that the issue will be logged with the billing department. This is by far the worst service of received from Telkom.