TELKOM ACCOUNT RUINED MY CREDIT SCORE

This one of 20 complaints I have made regarding my telkom account, regarding the horrible service of Telkom. I signed up for a Telkom Landline in 2017. In November 2017 I canceled my Mweb & Telkom accounts, and now there is an Telkom account negatively affecting my credit score.

This has now grossly negatively affected my credit score. Each and every time I try to get assistance all I am told is "you must go into a store and pay the arrears yourself" Despite this being Telkoms fault, despite me being a loyal Telkom customer for over two years.

Please explain how this is possible, and advise how I can correct this IMMEDIATELY.

Thanks.