Telkom Account Query

<p>On the 18th of May 2016 I've contacted Telkom enquiring about a deal they've advertised. They told me I cannot upgrade to that package, as my contract at that stage was only 8 months old. Later that day Telkom (Anita Dlamini) phoned me back saying that I can migrate to the specific package. I told her that she must phone me back the next day, as I needed to discuss with my husband first. They never called me back, and I've received an email from them saying that they've tried contacting me, but could not get hold of me, and should I wish to continue with the deal, I need to phone them and re-apply. I never did. On the 3rd of June 2016 I've received my monthly statement, where they charged me R2034.80!!! They've added the contract without my consent, and charged me R1100.00 migration fees! I've phoned them immediately, to fix the problem, to which they never did. After numerous calls over the next few days, no one could tell me anyting, they couldn't even give me a reference number, as they told me they don't work with that system. After about the 4th call, I was able to log my call, and I was given a reference number. They told me it takes 7 working days to resolve the problem. After 7 working days I've called them on a daily basis, to which they always tell me it's still under investigation. I've even spoken to the manager Hophney, on the 30th of June, to which he promised me he will personally give me feedback before 12:00 that day. He also never phoned. To date (today is the 11th July 2016), my problem is still not solved.. I've received a new invoice where they're charging me R2700.00 now, as I refused to pay the previous invoice amount, I did pay them my normal contract amount. I've spoken to them today, 11 July 2016, and they say it's still pending investigation. I really need this problem sorted out ASAP, as I cannot afford to get a bad name for something I did not ask for. Please help.</p> <p> </p>