Telkom Account Problems
<p>I ordered 10Mbps 100 Gig capped Fibre Line from Delon at Telkom Sales Durban on 30th June 2017 Order Ref ********** 42A .He Quoted me R699 per month,Free Installation R70 for Caller ID and Unlimitted Calling Telkom to Telkom landlines. I received a Telkom Bill Invoice 707H ********** 2 dated 27th July 2017 for R3713.88.Iwas charged for Smart Home Advanced R499.12 excl Vat which was supposed to be cancelled when I upgraded to Fibre . R1873.00 ecl Vat for Fibre Installation when Delon told me it was free. So I am expected to pay R2704.22 extra to Telkom for their error and they have the ordacity to tell me to pay the full Bill lodge a dispute and wait for the next Bill in August when the credits may be passed after their investigation.Please correct the Bill before my due date of 18th Aug 2017. Failing which I will pay my correct share of R1009.66.</p>
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Telkom's replyOfficial
01 Aug 2017, 15:17Hi Avron
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Telkom's reply01 Aug 2017, 15:17
Official
Hi Avron
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
's updateReviewer Update
01 Aug 2017, 15:57Telephone number *** ID ***
Order Ref ***A
Dispute Ref ***4 and ***9
's update01 Aug 2017, 15:57
Reviewer Update
Telephone number *** ID ***
Order Ref ***A
Dispute Ref ***4 and ***9