1 reviews | Active since Apr 2014
Telkom Account Problem After Moving ADSL From MWEB
I'm faced with an ongoing struggle to resolve an account dispute with Telkom.<br> <br> In November 2014 I cancelled my MWEB All Incusive ADSL account, at which point the ADSL line rental fee was moved to my Telkom account. I was aware of this, however what I was not aware was going to happen was that Telkom would then remove all my existing services / calling plans from my account, without so much as a courtesy call to inform me of the changes, nevermind requesting my approval to do so.<br> <br> This has led to my account running into arrears, as I am not willing to pay for the ADSL fee being double billed at the end of November on the Telkom account, as well as being charged far more for calls made & rentals, compared to when my services / calling plan were active.<br> <br> The account is now at R2808, a far cry from the usual R600 I was used to paying every month,and no matter who I talk to at Telkom, they are unable to correct this problem, reverse the incorrect usage charges & restore the services to their original state prior to MWEB transferring the ADSL line back to Telkom.<br> <br> Telkom blames MWEB for the problem, and MWEB says that their transfer in no way whatsoever affected any existing servies.
Thank you for your post. Apologies for all inconveniences caused.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM102055
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for your post. Apologies for all inconveniences caused.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM102055
Kind Regards
Tebogo Nash
Telkom Social Media
