Telkom account paid up

My Telkom account has now been paid in full for 3 months and still, I'm getting billed. In this time I've been requesting for the paid-up letter to provide evidence that my account has been paid in full and to get my ITC updated. Here is the email address of the Telkom employees that I've spoken to in order to get this confirmation: Still have not received any feedback t******* *** *** *** Slindile Sphumelele Dladla (SS) <***>