Telkom account paid but still not on

We are a business and our services were disconnected yesterday. We did not receive any bills for November. We did go to the telkom store in gateway and they have advised us that we need to pay the bill at a Woolworths in order for the payment to reflect the same time, which we have done. It's being over 24 hours and we still off line. We are a busness and losing money everyday that we re offline. When I called the call center I was told that we have to wait indefinitely for the payment to reflect. And that I can not speak to a manager.