TELKOM ACCOUNT NOT DISCONNECTED AFTER A MONTHS NOTICE GIVEN

On the 13 JULY i went into the Table bay Mall Telkom store to cancel my land line and ADSL , the staff were very helpful and the gentleman that assisted me asked me to take a pick of the ORDER NUMBER ***A as proof of the instruction to cancel the account. he mentioned a month notice was required and then it will be deactivated. its the 4 September and the service has not been disconnected and now Im faced with two data accounts. I NEED THIS CANCELLED AND MY BILL REVERSED.