JH
Jolene H

1 reviews | Active since Jul 2015

24 Jan 2017, 18:11

Telkom account locked again without prior notice

<p>Yet again Telkom has locked my account without any prior notice. The statement I received shows an overdue amount that has been paid in excess after I received a SMS notifying me that the service was interrupted. Why this message isn't received beforehand is beyond me. The remaining amount is however due beginning of February. My plead to Telkom is to unlock my account so I can at least carry on with conducting my work from home and be able to freely access the gates of the complex I stay in which works on a phone-in system.</p>

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Replies (1)
Telkom
Telkom's reply25 Jan 2017, 10:07
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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