Telkom account locked, after being paid twice, and they just refusing to refund me?!!!!!

Item: Telkom
Rating: 1
Author: Willa R

I have never in my life experienced such bad after sales service!!! I signed a new contrsct with telkom on 25 Jan 2018. Sincce then I was privileged enough to have use of my new lone for about 1 month. I have changed my debit order details twice, and telkom keeps on using my old acoount details, thus there is now a whole lot of returned debits on my account. Not to mention the bank charges. I had to request my invoices 3 times before they eventually emailed it to me. They have now debited me afyer i paod them via EFT and wont refund me. What the hell am i to do to get some assitance? I am so fed up There no follow up from their side. I regretever signing a contract with them and strongly advise everyone to never ever make such a mistake. O yes and the customer help line is not toll free!!! An average call takes aboit 20minutes before someone answers your call!!! Willa ********** 542.... Oh wait that line has mostly never worked... My trusted vodacom Line is ********** 293

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Willa R's updateReviewer Update

07 Jul 2018, 21:50

Good day again. Telkom now wants to suspend my account yet agian, after i transferred the monry to their account, and they still debited the 'arrears' amount from my bank account. So they were supposed to refund me the R1500, or keep the credit on my account... Which would cover the next 6 month's premiums. But after several cslls, and plenty emails, i still have no response, only threats to suspend my account and to sue me for the rest of the bill!!!! This is the texts I am receiving almost daily: "Dear Telkom Customer. Payment for your mobile service is overdue and will result in an interruption of your service, credit bureau listing and collection by attorneys. Please make payment using reference: ********** ********** 05030 for R 502.64, alternatively refer to https://apps.telkom.co.za/alpha/public/register for Online Payments and ensure quicker restorations. Ignore SMS if you have paid. Thanks." I also have all the proof of correspondence on email and call recordings. Please TELKOM... GET YOUR ACT TOGETHER!!!! These are the ladies at Telkom with whom I have spoken with, promising that it would be sorted!!!!! ********** ********** **********

Willa R's update07 Jul 2018, 21:50

Reviewer Update