Telkom account issues no one can assist

I upgraded my line to 40mb/s a month ago

about 2 weeks ago my account has been downgraded to a system error

a week and a half ago i contacted Telkom to find out what is going on and all they can say is there is an order to upgrade me to 40mb/s and i will be contacted in 24hr its been almost 2 weeks and i still haven't heard back from them and every time i call and ask for details i just get redirected to different departments

once i ask to speak to a supervisor all of the supervisors are in meetings for the past week

no one can assist me due to they do not know what is going on

sending an email to *** they just reply with your issue has been resolved