1 reviews | Active since Jan 2017
Telkom account issues again
<p>So once again I have an issue with my account, checked my bill and saw that Im being charged R200.94 because My debit order failed but I would like to know who told Telkom to load it on the 19th if they have on record that my payday is on the 23rd of each month??? I will not pay for a mistake telkom made</p>
Hello RicardoFourie92
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello RicardoFourie92
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi so My issue is still not sorted out ... !!! some how this escalation was Routed to telkom mobile but its a Fixed Line account issue .........Today I have recieved the following feedback : "
Good morning Mr Fourie
The attached invoice is for Telkom fixed, not mobile. Please contact Telkom fixed call centre on 10210.
Kind regards
Phumelele
"
Hi so My issue is still not sorted out ... !!! some how this escalation was Routed to telkom mobile but its a Fixed Line account issue .........Today I have recieved the following feedback : "
Good morning Mr Fourie
The attached invoice is for Telkom fixed, not mobile. Please contact Telkom fixed call centre on 10210.
Kind regards
Phumelele
"