Telkom Account in Shambles

This review is specifically for the collections department at Telkom, I'm literally at my wits end with them! I have been battling with Telkom billing since April. I have taken a salary cut every month since April due to the Covid19 Pandemic, due to this I received my salary late and as such my debit orders bounced. I spoke to a consultant Samantha who said that Telkom was offering a 50% reduction in contract fees if you've been affected financially by covid19. I sent all my documents through to her but by the end of that month when it came time for debit orders no changes had been made. I then contacted a Miss Pinky Hadebe who kindly removed the missed debit fees from my account as my debits were only missed due to being paid late because we were negotiating our pay cut - bear in mind this news came to us a day before payday so we were caught off guard with it more than once! After the fees were deducted (R400 odd) I saw that Telkom had not allocated a debit order on my account (ITS A FREAKING DEBIT ORDER, HOW DO YOU LOSE IT????). I contacted a consultant whos name I didnt get and she assured me that the amount reflecting as due to be debited (approx R1700) would not be deducted as it was showing the correct amount as owing on her side (approx R899.00), I specifically stated to her that I couldnt have such a large amount coming off my account at this stage. Lo and behold the 25th comes and Telkom debits the R1700.00 from my account. I immediately contacted customer care and spoke to Mpho Kgotlelelo who was EXCEPTIONALLY rude! She argued with me that the money had not been debited and that I was wrong and I owed the money, she eventually got to a point where she ended the chat on me because she couldn't understand what I was saying to her and what 2 consultants had previously confirmed with me! I was told that my account had been handed over for collection (on a debit that was 4 days late). I then spoke to Mpho Kgotlelelo and she advised that if I reversed the debit on my side (as I couldnt wait 15 days for Telkom to do it) that telkom would waiver the rejected debit fee so I went and reversed it myself - as promised by the very helpful Mpho I was not charged a missed debit fee.... HOWEVER.... Telkom then again went haywire for whatever reason I don't know and tried to debit R891.30 from my account on the 16th of July - AFTER I had already reversed the debit of R1700.00 and paid in the amount I should have paid. Telkom then debited me again on the 25th with the R891.30 which went off as it should have and as I had agreed. It is now August and my account says I owe over R3000 - I contacted the consultant via chat and was told that the R891.30 which was debited was not yet showing on my account but rest assured they would not debit me for the R3000 but only for the R2000.00 odd that was meant to be debited. I am absolutely flabbergasted by Telkom and their VERY SLACK accounts department. How the heck do you mess up an account when YOU are the one debiting the account?!?!?! Please sort your lax staff out and actually give me an account that reflects the correct amount for once!! I have 4 contracts with telkom and I love your products on offer but flip your service is actually the most disgusting thing out there. Huge thanks to Pinky and Mpho for actually doing what they promised and actually offering some type of customer service. As for the rest, well.......