1 reviews | Active since Mar 2015
Telkom account "glitch"
Signed for a ne LTE service for the debit order to go off on 5th of every month. On 15 May a double amount went of without my knowledge and NO sms notification was received.!!!!!!!!! I swiped my card at a business not knowing the money went of and was charged by my bank for insufficient funds. Went to Telkom in Festival mall to sort out and was put through to accounts dept via phone. She apologized and said it was a "glitch" in the system and money will be back in my account within 3 working days. The bank charges still stay my problem!!!!!!!!! I did not receive an sms to apologize for this mishap (as the lady claimed). On Tuesday 21 May I should have my money refunded. I am not happy at all about this type of service delivery.
It is Wednesday 22 May. I still have not received the refund on the amount debited on my Telkom account a. I have spoken to accounts at Telkom for the second time on Tuesday afternoon. The lady said I must be patient my money will be end of day Tuesday 21 May. And then put the phone down.
Sure........ Still awaiting that refund on Wed 22 May at 12:30.
It is Wednesday 22 May. I still have not received the refund on the amount debited on my Telkom account a. I have spoken to accounts at Telkom for the second time on Tuesday afternoon. The lady said I must be patient my money will be end of day Tuesday 21 May. And then put the phone down.
Sure........ Still awaiting that refund on Wed 22 May at 12:30.