Telkom account for no line

<p>I logged a call requesting a line on ***4 ref nr ***A and was informed that they are busy installing fibre lines and will only get to us in about August 2016. I request that they keep my call open in order to be assisted when they are done. Then I recieved an account for Subscription services in amount of R152.65. Needless to say we do not have a line or any device from Telkom to use. Why an account if you did not recieve any service. I called 10210 on ***7 and spoke to Mandisa from their Durban call centre. I requested the account to be cancelled and have a zero balance as I received zero service from Telkom. She ensured me that they will call me back. Needless to say, nothing or zero happend.</p>