Telkom Account - Duplicate Debits

<p>I have a query with regards to my Telkom bill. My Bill for the month of December came up to R329.53</p> <p> </p> <p>I myself made a payment on 12 December 2016 of R100 and then the debit order of R300 went off on 03/01/2017 , resulting in a balance of R-70.47.</p> <p> </p> <p>I received a message this morning (10/01/2017) and inspected my bank statement today as well and noticed another debit order of R300 with the same reference as the first debit order on 03/01/2017, hence meaning R600 was deducted from my account.</p> <p> </p> <p>Why has my bank account been debited within 1 week for the same amount when there is no outstanding balance on the account? I tried calling telkom, but put on hold for so long, emailing the accounts email address and then get a notification that the receipents mailbox is full and the email cannot be delivered. Seriously poor service, how is one supposed to contact Telkom and resolve issues if this is the case??</p> <p> </p>