Telkom Account Disputes

Three accounts were **********ly opened on my name at the Telkom stores in Alberton and Middleburg in June. I got a first debit order in August an amount of R 3,665.54. That is when I realised that there was a ********** activity on my account. I reversed this with the bank, and called Telkom to dispute this. I was sent from pillar to post, and was told that Telkom does not give reference numbers. On the 3rd of August, I called Telkom again and finally got a case number: ********** 4. However, I was debited again on the 15th and 16th August R 5,774.18 on each of the days. Again, I reversed this with the bank. On the 21st August at the Mall of Africa I got a second reference: ********** 6, after providing them with my ID, proof of address and an affidavit. I have been phoning everyday ever since, and told that the case is being investigated with no feedback from the investigators and told that it should take 20 working days. However, these have passed and so I finally posted on the twitter account, and nothing happened. I have reported this with the SAPS, and they cannot help, but to only give me an affidavit. On the 29th October I visited the Telkom store on Kyalami Corner, and got a new reference ********** 2 as the ones that I received in the past have been investigating an account dispute and did not go to their ***** department. This is after waiting for two whole months and being told that they are investigating my ***** case. To top this all, on the 15th Nov 2017, I was debited R 30,000.00, and have to reverse this again with the bank. I have now exhausted my options to getting this case resolved. This is starting to impact my life now, as I have this on my credit record, and it is starting to be expensive as I have to phone Telkom everyday and waist my time to phone and go to the bank to reverse these amounts. The service from Telkom is pathetic and the call center agents have not been helpful at all.