Telkom Account Department is a Laughing Stock

Never Ever did I have such awful customer service! Nobody wants to help you and just say "the matter will be escalated" or "sorry for the inconvenience" but they do not care at all! I have spoken with 5 different people at the billing and accounts department and two "team leaders" (Managers) and after 8 days the problem is still not solved just to be told the people that can activate my line again doesn't work over weekends! If this matter was solved by the first person I spoke to on the 11th of December there would've been no need to wait for the next weekend 19th of December (keep in mind the date is 8 days later which gave Telkom 6 working days to fix my problem). All employees of Telkom admitted that Telkom is at fault and they don't understand why my account is blocked but not one of them were/are able to assist me, neither did one of them go the extra mile to sort this issue out. At the end of December Telkom is going to expect from me to pay my full account, now my next question will be what about the days which I could not use my phone? Will there be some sort of discount or will this pathetic service just keep on impressing me more and more?

Can't wait for this contract to end so that I can stop using this pathetic company! Been a loyal Telkom customer for 9 years just for this to happen. PATHETIC!!!