Telkom Account Debacle

After years of poor service, and huge amounts of time wasted in Telkom Stores resolving queries on accounts, I decided to cancel my Telkom landline. Alfonso Stafford of the Kenilworth Centre Store assisted me, and confirmed, after speaking to his superior, over a year and a half ago that the line was cancelled and the account was settled. No further communication or accounts from Telkom were received since then. Also checking online, it confirmed that no such line or account exists.

This month I receive sms communication from P&P Attorneys stating that a fairly substantial amount is due on my account, and that I am to make payment urgently. I received a multitude of follow up sms's and then a phone call. Come on Telkom, sort your business out, and ensure that your Team's communication is in order. I trust that you will resolve this internal discrepancy and advise your attorneys accordingly so that they stop harassing me.