Telkom account closed bill from R269 to R1261 over two Months

Dear Sir/Madam

This is a formal complaint about my Telkom account, I am Nomveliso Ngxowa with ID number ***. I had a Month to Month contract with Telkom which was charging me R269. Life happened and I had a problem I could not pay my account for two Months. My account was blocked, at my surprise when I was ready to make payment I had a bill of R1261.00 instead of R538.00.

I went to their office in Greenacres Gqeberha, the Guy that was helping me on the 30th of September explained to me that I was charged R269 + R208 (Rejection fee). I do not know how it ended up to R1261. I wanted to cancel the account and pay over three installments. The Guy said I was allocated the Data even though the SIM was blocked for the past two Months. I was then told to call 180 and ask for cancellation department. Cancellation department I was informed that I must pay 40% which was calculated to R540, they will open my account after 24 to 48 hrs. This payment was made on the 01/10/2024, I made a R700 payment.

I then called back after 24 hrs, a person who was helping me did not know about the 40% rule and told me I must pay the whole amount of R1261 for my account to be re-opened. I then requested to be transferred to cancellation department again for cancellation because I was worried this will pile up. Cancellation department told me the 1st Agent that was helping me was right, my account was supposed to be opened after 40% payment. Now he advised me not to cancel because I was going to loose out. He then told me his supervisor will call me, this was yesterday 3/10/2024. I did not receive the call at all.

Yesterday afternoon I received an SMS. "Mr/s Mkaza,a Credit Bureau has loaded a Trace Alert on your name on Telkom Acc *** arrears R1261.67 Pay online https://pay.ozow.io/p/7858G38c154"

This is very much disappointing, please help me with this case.

Now the bill is pilling up even now, I'm getting messages of blacklisting for R1261, of which R700 was already paid. But the SIM card is still closed.