Telkom account case numbers ***3 , ***2, music streaming not working on LIT

This is the email I sent to ICASA and your contact centres: Telkom account case numbers ***3 , ***2

I would like to formally log a complaint for non-service delivery against Telkom mobile. I have raised the above service requests regarding the music streaming service for which I am paying but not receiving. The first incident was logged a month ago to the day (17 November 2021) and has still not been resolved by their technical team ( promised turnaround time of 72 hours). I receive 10Gb of streaming data which has been allocated, but my youtube music uses and depletes my normal all net data bundle. I then sit without normal data and cannot stream my music when I go for a run/cycle/drive. To clarify, the streaming data, while showing as allocated is not active as my youtube music app cannot access it anymore.

I have made calls every second day at great inconvenience to myself and I am unable to top up normal data as there is no other way to prove that the service does not work. Up to this point, there has been no feedback from anyone at a management level.

I also expect a credit due to the lack of service delivery.

To this date, there has been no resolution.

The call centre and technical people promise escalation but do the same as every other agent before them, and the technical people have no clue on what is going on.