TELKOM ACCOUNT CANCELATION - Account number ***

I have requested Telkom to cancel my account in 2021 now it 2024 and the request has still not been adhered to

From: Puffy Pufflove <***> Sent: Monday, August 9, 2021 12:56 PM To: Maluleke, Salani <***> Subject: Telkom cancelation query - [External Email]

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You are currently being assisted by Thobeka Zungu

12:41:42 PMThobeka: Thank you for contacting Telkom, you are chatting to Thobeka Zungu. how may I assist you?

12:42:10 PM You: Good day please cancel my Telkom mobile account

12:42:43 PMThobeka: Thank you for your enquiry Pufflove, kindly advise why do you want to cancel your contract?

12:42:56 PM You: Account number ***

12:44:18 PM You: I previous requested to be cancelled due to poor network and service

12:45:04 PM You: Is anybody still there????

12:45:39 PMThobeka: Thank you, may i have your cancellation request case number.

12:46:25 PM You: I don't have

12:46:46 PM You: Can you cancel it now

12:47:10 PMThobeka: Thank you Pufflove, before we continue I need to confirm that you are I the account holder. I will do this by asking you a few security questions.

1. Please verify your full names and surname 2. Please confirm your ID number 3. Please confirm your email address 4. Which bank is Telkom debit you from? 5. Affected and Contact number

12:47:55 PM You: Salami Pufflove Maluleke

12:48:06 PM You: ***

12:48:26 PM You: ***

12:48:36 PM You: FNB

12:48:57 PM You: ***

12:50:07 PMThobeka: Thank you, your account is currently suspended due to non payment, unfortunately system does not allow us to request for cancellations id the account is behind with payments. Current balance is R 278.00 but you need to pay R139.00 for now so that we can request for cancellation.

12:50:26 PMThobeka: This link redirects you to the self-service portal, you need to be registered to access and make payments. https://apps.telkom.co.za/alpha/public/register 1. Customer enters their Username and Password. Then click on Login 2. Click on Billing 3. On the drop down select the account you wish to make payment for. Invoice will display the current bill due. 4. Click on Pay Now 5. Select pay via EFT 6. Customers Account number and Amount due automatically populates. Click Pay now via EFT 7. Click on the Banking Account used by customer 8. Enter banking app Profile Number, Enter banking app Password, Enter banking ATM PIN then Click on Sign in Payment will reflect within 48-72 hours.

12:51:34 PM You: I have paid the R278 , what was the last payment received

12:51:53 PMThobeka: Pufflove, kindly advise when?

12:52:10 PM You: 20th June 2021

12:54:25 PM You: Actually 20th July via VVm incorporated ,that acc was handed over to them

12:55:11 PM You: ???