Telkom account billing process SUCKS!!!

I have been a loyal telkom member since 2016 but right now I regret ever being part of this family. I am currently paying for doing something right I December 2019 and that is paying my account via their online portal. Currently my account is in shambles and no one at telkom seems to know what is going on and what I'm really supposed to pay. How can you debt R48 when I have 4 active accounts and yet I'm the one in the wrong? Who do I talk to to fix this? No one even knows what's going on! Instead they are doing as they please and debting as they see fit! I need desperate help with telkom! I wouldn't advice anyone to take telkom !