Telkom account billed long after cancellation request, now facing Debt collection as a result!

<p>I have cancelled all Telkom services for a particular Telkom account in November 2015. Yet, still up to today they are still billing the account as if it was never cancelled. I have followed the exact procedure as described on Telkom's website to cancel all services - I have sent the cancellation form to ********** along with the requested ID copy. After more than 5 e-mails from me attempting to follow up the process, there was no reply from Telkom's side. I have even phoned in more than twice regarding the matter, sent all the documentation to one of their consultants, and still nothing happened. Now, since August 2016, I have been receiving calls from Nu Debt to settle the account balance - for an account that was closed in November 2015 already, and being billed since then up to now.</p> <p>I have even explained the matter to Nu Debt consultants on numerous occasions, and still nothing changed! I now risk being blacklisted for a situation that is totally Telkom's fault - i.e. their failure to cancel all services and close the account when requested.</p>