Telkom Account Being Debited After Account Was Cancelled.

Good Day

I was with Telkom for 2 years, Contract expired in March 2020 and contract was cancelled in April 2020 with *** and ***2.In May 2020 Telkom debited me witha full instalment amount, to wich the consultant explained was for the current month. I left the matter there and asked the consultant if that was my last payment to sich she confirmed "YES. In June 2020 Telkom stil debited me, i went to the Telkom branch in Clearwater and they logged an incident that someone will get back to me as they cannot help me. I then got a statment in end of June that my account is in credit.

After numeroues attempts, the consultant told me i can just reverse the funds back to my account at the bank, to wich i then did. In July 2020 i was debited a rejection fee. I went again back to the branch and they said the same thing that they need to log am incident at the billing department.

It is a known fact that Telkom debits you after your account has been cancelled, i am highly upset with telkom and the way they do business.