Telkom Account a Mess – Prepaid Switch Failed, Credit Record Now Affected -Stay Away

I cancelled my Telkom month-to-month contract and asked to switch to a prepaid plan. Since then, my account has been suspended, and I haven't been able to make any calls or use any services. I've called multiple times over the past week and even visited a Telkom store in person. Each time, I'm told something different.

Despite being told my account is now on prepaid, nothing works. To make matters worse, Telkom handed over my account to collections—even though it is fully paid. When I call, agents confirm that I owe nothing. Yet, my husband receives messages saying we’ve been handed over. Why is he even involved in my account, and why is our credit record being affected?

I am the account holder, but Telkom is not communicating with me directly. Their internal systems and communication are clearly in chaos. Every agent I speak to gives me a different version of the story, and no one seems to take accountability.

Telkom has shown me nothing but confusion, incompetence, and poor service. This has been an extremely frustrating experience and I wouldn’t recommend them to anyone.

Stay away from Telkom—they will mess up your account and damage your credit record.