Telkom Account *****

An issue began with *** number that used to pay via debit order, it was then cancelled after suspicious transactions were detected and the payments were done through pep using easy pay. From July 2026, the payments were made in advance to allow for enough time to complete payments before each month end. On the 1st of September they deducted R160 from Capitec account regardless of the fact that the R200 had been paid in advance. Now they have added a penalty of R200 which does not make sense as an account was up to date. This is a daylight ******* situation and whenever a Telkom branch is visited all the consultants are clueless and not helpful. It feels like a systematic procedure by the institution to ***** people monies and blanket it as a normal account payment.